Glide help centre

Find answers to commonly asked questions, and how to get in touch with us if you need support.

Frequently Asked Questions

  • Who are we?
  • Account Set Up
  • Quotes/Pricing
  • General Account Queries
  • Energy
  • Water
  • TV Licence
  • Broadband
  • Bills
  • Payments
  • Meters
  • Usage
  • Account Closures, Summaries and Cancellations
  • Glide Lite

Need some more help?

Still unsure about how to set up the bills and what you need to pay for? Head to our Guides page for all the information and advice you need.

Support hubs

What do you want to talk to us about?

A shared house or flat

Business broadband/IP services

Call or email

Get support on:

0333 666 5555

Sign up to Glide:

0333 240 9030

Payments line:

0333 240 8108

Email support:

Or fill in our form and we'll get back to you.

Contact us online

  • Wrong length (2-256 characters)
  • Wrong format (only letters)

Fields marked with an * are mandatory

Call or email

Get support on

03333 800 800

Broadband support (24/7):

0333 123 0115


Call us on

03455 911 311

Our core office hours are Monday–Friday 08:30–18:00 for standard sales or support queries. For our managed services we provide an ‘always on’ promise with an in-house support desk.

Glide portal

Existing Glide customers can manage their account via their online portal, first time log in takes less than 30 seconds. You can review your balance, change your payment details, download copies of previous bills, add meter reads and check your energy usage.

Alternatively, if you want to contact us, the Customer Service team would be more than happy to help.

Have an emergency?

Don't worry, we've got you covered.

What to do if you smell gas or have a power cut.