How do I make a complaint?

We've grown from a start-up in 2006 to the 95th fastest growing UK company in 2015 and we've done this by being passionate about our customers.

We strive to make life simple so people have time to do the things they love. Our approach to customer service is straightforward, human and reassuring. We're not call centre robots following a script.

If something goes wrong we want to work with you to sort things out as quickly and efficiently as possible.

On the rare occasion you do find yourself with a problem, please follow our If something goes wrong policy.