What happens if my tenants use more energy than expected?

If your tenants use more than expected or more than you've paid for after 12 months, there would be a balance to pay. As the account holder, we would pass this bill on to you to pay.

We would recommend using a Fair Usage Policy in your tenancy agreement to inform the tenants of the allowance and also allow you to charge them the difference if they do go over their allowance.