Can I get a refund and how long will it take?

If you are due a refund as your account is in credit at the end of your tenancy, please ensure you have submitted your sort code and account number via your online portal. We will then be able to process the refund for you. Refunds normally take around 10 working days to hit your bank account. If you are looking for a refund for an incorrectly paid payment plan, please call us on 0333 666 5555 to discuss further.