Do I have to provide meter readings? If so, how often?

You need to provide gas and electricity meter readings when you first move into your home, when you move out of your home and every 3 months in between.

If you don't provide accurate meter readings, your bill will be based on estimated readings. We'll send regular reminders when your meter readings are overdue.

The easiest way to submit a meter reading is by logging into your Online Account and clicking on 'My usage'. Alternatively, email a photo of your meter to us and we'll do the rest. Please ensure that the meter serial number and meter reading are both clearly visible in the same photo.

If you need help reading your meter, please see "How do I read my gas and electricity meters?".