How do I read my gas and electricity meters?

The easiest way to submit your readings is on your portal here under the "My readings" section: 

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Gas meters:

Digital imperial/metric meters:

  • Note down all numbers from left to right (including zeros)
  • Ignore any numbers after the decimal point, or that are highlighted red
  • The meter below would be recorded in your portal as "06270.4"

gas_meter.jpg


Dial meters:

Dial meters aren't that common anymore, but they can be tricky to read. To make it easier, we recommend using a pen and piece of paper.

  • Start by writing down the number from each dial, from left to right. You should ignore any dials that are red. 
  • If the dial falls between two numbers, always pick the lowest number
  • If the dial falls exactly on a number, draw a line underneath the number
  • If you have any underlined numbers, check to see if the next number is a 9. If so, deduct 1 from the underlined number
  • The meter below reads as "36385.0"

 dial_meter.png

 


Electricity meters:


Single rate digital meters:

  • Write down all the numbers from left to right including any zeros
  • Ignore any numbers after the decimal point or which may be shown in red

Elec_single.jpg

 


Two rate (Economy 7) digital meter
If you get cheaper, off-peak electricity, your meter will have two different readings.

  • Your meter may have two rows of meter readings. The top row (normally marked "LOW" , "NIGHT" or "Rate 2") shows how many units of off-peak electricity you have used. The bottom row (normally marked "NORMAL", "DAY" or "Rate 1") shows how many units of peak electricity you have used
  • Or your meter might show all relevant information on one digital display. There will be a button on your meter to flick through the different display screens (usually a blue button labelled "Cycle") or the meter may automatically change through the displays every few seconds. You will need to note down the number shown with a small "1" on the left hand side of the display and the number shown with a small "2" (or "4") on the left hand side of the display
  • Write down all the numbers from left to right including any zeros
  • Ignore any numbers after the decimal point or which may be shown in red

 

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If at any point you are unsure on how to read your meter, please feel free to email us photos of your meter. We can then confirm what the reading is and explain how you can read this in the future.