Please check the date range on the bill and ensure it is within your tenancy date and within your contract start date of Glide. If it is before your glide contract start date please contact the water provider directly.
If the bill is for a period where we are responsible, please add the photo of the bill to your portal and we will investigate for you. Sometimes the water companies don't update their systems quickly enough and continue to send bills to the property instead of to us. You pay us to manage it so let us take care of it!