I think my meter is faulty, what should I do?

Your meter may be faulty if:

  • The dial is not turning, when you are using gas or electricity
  • The dial is turning backwards
  • You are presented with error messages

If any of the above apply, please get in touch with us so we can advise on the next steps. We may require a photo of your meter.

If you have a prepayment meter, you should try removing your key, cleaning the contacts with a soft dry cloth and reinserting it into the meter. Allow a few moments for the key to register.

If your meter is still not working, let us know as soon as possible.