If your usage graph on your online portal is showing that you are currently using more energy than you're paying for, don't panic. If you are part way through your tenancy, Glide recommends monitoring your energy usage on a more regular basis and trying to lower your usage. If you wish, you can request a catch up bill to bring you up to date. If your usage is over the estimated amount at the end of your tenancy, or if you have received a final bill and you can't pay the balance in one lump sum, please call Glide on 0333 666 5555. We understand that a large bill can upset your financial situation so we want to be as helpful as possible. We can discuss options such as putting the payment on hold or setting up a payment arrangement so you can pay the balance off in chunks.