How do I return my router?

When you leave Glide, you need to return your broadband router to:

Glide Returns
1 First Avenue
Maybrook Business Park
B76 1BA

You need to do this within 14 days as otherwise we'll charge you for the router as the router belongs to us. You should have received a prepaid postage bag when we send your router - please put the router in this bag to send it back. If you've lost this prepaid bag, don't worry, we will credit your account for the postage up to the amount of £4.00 after proof has been provided.

IF you have Virgin Broadband through Glide you will need to contact Virgin directly on 0345 454 1111 who will send you a pre-paid bag or arrange a collection. Please be advised they can take up to 2 weeks to send these out so if you are moving out of the property please take the router with you and get the bag delivered or collected to your preferred address.