Water services are provided in two ways:
- Rateable Value
Rateable value properties shouldn’t differ too drastically at the end of your contract – this is because the usage isn’t measured. The change in price would merely be due to the difference between our estimated quote and the final invoice of the supplier.
Metered water accounts may see a bigger difference from the amount we quoted to the amount we charge at the end. This will be due to a high/low usage – we will be sent the bill for this from the water supplier direct.
Like your energy, we will refund money if we have overcharged and request the payment of the difference if we have undercharged.