I’m struggling to afford my energy, what can I do?

If you are struggling to afford your energy, it’s really important you get in touch with us so that we can help. Our team are here to support all our customers and can discuss any concerns you may have when it comes to paying for your energy.

There are a number of options that could help you, including setting up a manageable monthly payment plan to help you stay on track. You can also contact the Citizens Advice Bureau for free, independent advice about debt. Go to citizensadvice.org.uk/energy or call Citizens Advice Bureau on 03454 04 05 06. Calls are charged at your normal rate.