I want to take my business elsewhere; will you penalise me for leaving?

Not at all – you're on a Lite tariff, which doesn’t include exit fees. We understand that nobody wants to be paying more than they need to for their energy and setting our prices at a fair level is important to us. The change in wholesale prices affects all suppliers within the industry, not just ourselves.

Larger suppliers have already announced increased prices from October. As a result, we believe that it’s important to have all the correct and relevant information when looking at other suppliers. As the wholesale cost determines energy prices across the whole industry, we'd recommend comparing the unit rates and standing charges of any deals you may research, carefully.

Of course, if you still wish to switch away, we completely understand! Our team are here to support you through these changes and provide you with an awesome service!