What are your quotes based on?
We generate your energy and water quote based on the information you provide during the sign-up process (the capacity of your property, bearing in mind the usage of a shared property is usually higher than most domestic households). This quote will become your monthly payment. Actual consumption will be calculated either during or at the end of your tenancy. Any difference will be refunded to you/charged to you. Your Broadband and TV licence are a fixed quoted amount regardless of consumption.
Can I change the amount I pay each month?
We wouldn’t recommend decreasing your monthly quote as it is very easy to under-estimate consumption in a multi-occupancy property. You will only pay for what you have actually used at the at the end of your contract. If you have used more you will pay a difference and if you have used less we will refund every penny of the difference. A good way to track what you are using is by adding regular readings on the ‘my readings’ page and then check out the ‘my usage’ page. Our usage graph will not only let you know what you’ve consumed compared to your payment but it will also predict your position at the end of your contract.