Account Set Up

• What do I do if I am interested?

  Simply click on our quote section and follow the steps to receive your own personalised quote! If you’re happy with the quote and want to proceed, we will also ask for your housemates details in this process. This is so we can send the details of the quote to everyone. Once the last housemate has signed up the contract will be in action. This ensures sole responsibility is not on you – everyone can independently sign up to the account you have created via an email link!

• How long does it take to set up an account and how long will it take until my account is active?

  There are two options when you create your account. You can either Fast-track or proceed as normal meaning we start activating your chosen services from the point the last person in your house signs up.

  Fast-track means that you are happy for us to start ordering all your services without the sign up of your other housemates. We will start billing them once they have also signed up but this does not delay your services starting.

• Is the start date meant to be the date we move in?

  The start date should be the date that you become liable for the utilities – usually this is from the start date on your tenancy agreement. If this date has passed, still choose the date your liability has started as we will only charge you for the time your services are active.

• Why can’t I find my address on the system?

  If you are unable to find your address on our website, it means your address is not registered on the Royal Mail database. Just give us a call so we can investigate your individual example and get it sorted for you!