General Account Queries
How do I change my email address?
Once you've logged in to your online account click on 'My profile' at the top. From here, you can update your registered email address and mobile number.
How can I contact you?
I’ve forgotten my password, how do I reset it?
If you've forgotten your Glide account log in details, don’t panic! You can reset your password on the login page. You will need to know the email address that is registered on your Glide account. When you are on the login page simply click 'Forgot Password?' and enter your registered email address. Once you have submitted the form, you will receive an email with instructions on how to reset your password.
I want someone else to talk on behalf of my account how do I arrange this?
Simply call/email/livechat or DM us and we can send you an authority form. Fill in the form and send it back to allow the person in question to contact us about your account and receive full access to the information we hold.
Feel free to email, DM or call us to request one today!
My housemate is being replaced, what should I do?
Please ask your new housemate to give us a call so we can add them on to your Glide account. Your new housemate will need to complete their sign up to Glide over the phone (this shouldn't take more than a couple of minutes).
Please also ensure your old housemate provides meter readings when they leave (or your new housemate provides meter readings when they move in) so we can ensure your Glide account is kept up to date and accurate. We don’t want any housemates paying for other tenants’ bills!
How do I make a complaint?
We've grown from a start-up in 2006 to the 95th fastest growing UK company in 2015 and we've done this by being passionate about our customers.
We strive to make life simple so you have time to do the things you love. Our approach to customer service is straightforward, human and reassuring. We're not call centre robots following a script.
If something goes wrong we want to work with you to sort things out as quickly and efficiently as possible. For more info see our complaints policy.