How long does it take to set up my gas/electric?
It could take up to three weeks to take over the Gas/Electric at your property. It is important you have let your current provider know you wish to switch to Glide and you have paid them up to date (if applicable). This should ensure a speedy take over!
What might slow down my switch?
The main reason a switch could take more time than anticipated is if there is a balance to pay with your current provider. This may be for a time before you were responsible for the bills in the property, so it’s best to get in touch with your current provider to smooth over any issues.
Why do I have to pay the last tenants‘ provider if I’ve chosen you?
We will start billing you from the point we have taken over the energy at your property. If this date is past the start date of your liability it will mean you will have an amount to pay your previous provider (usually small). The energy company that provided the last tenants’ energy will still be providing your property until you switch supplier. The sooner you set your account up with us the better!
I've received a bill from another energy company but my services are already live with Glide?
Don’t worry this is probably for the time period before we took over! If the bill is for a time when you were a tenant at the property it will mean you will have an amount to pay your previous provider (usually small).
Is the energy usage unlimited?
No, the energy usage is not currently unlimited. We want to be transparent with our customers – you pay for what you use. If you use more energy than what you have paid for throughout your contract we will bill you the difference. Avoid this happening by being energy conscious adding regular readings onto your portal!
If you use less however, you will receive a refund of the difference. Fair is fair!
Is Glide an energy provider?
We provide our own gas and electricity which is powered by OVO. We operate like any other energy provider whilst under their supply licence. If you require any help or assistance regarding your energy you would come to us!
What are your tariffs and prices?
Why are your tariffs more expensive than other companies?
Here at Glide we aim to do more to ensure your life is easier. We provide many benefits targeted at multi-occupancy properties as an energy provider that most don’t. For example our split liability ensures each tenant receives their own fair share of the bill leaving each tenant completely responsible for their own bill and no one else! We ensure all the essential services are on one consolidated bill, ensuring less hassle and organisation. There are many more benefits Glide offers besides the two most popular and from doing more we feel our prices are in line with our benefits – give us a call to find out what we can do for you today!
What is an MSN, MPAN or MPRN?
Your MPAN or MPRN are the unique meter numbers that help energy companies identify your home, we may ask you for these if we are unable to find your property with the address you have given us.
MSN stands for Meter Serial Number – refers to the specific meter you have.
MPAN stands for Meter Point Administration Number - and refers to an electricity supply.
MPRN stands for Meter Point Reference Number - and refers to a gas supply.
What do I do if I have an electricity power cut?
If you have a prepayment meter, first check that you have sufficient credit on the meter.
If you have a standard meter and your property has lost power, check your fuse box:
- If the trip switch is in the 'off' position, try switching it back on. If it won't stay on, you have a fault with your wiring, an appliance or the fuse box. Try switching off appliances that are using an electricity supply one by one until you identify the cause of the problem. If you still don't have power, you may need to call an electrician.
- If the trip switch is in the 'on' position, try turning it off and back on again. This safety feature may have been triggered without the switch physically moving and this may reset it.
- If the supply isn’t restored, push the ‘test’ button. If the switch trips, you’ve probably got a problem with your wiring or an appliance. This is because the ‘push to test’ button can only trip the switch if your local network operator’s supply is healthy. The trip will now be in the ‘off’ position.
- If the trip switch is on and the ‘push to test’ button does not trip the switch, then there is no electricity coming into the property.
If you've completed the above checks call 105, this is the national power cut line.
If your local network distributor has confirmed that there aren't any supply issues in your area, you should next check your meter for any error messages. If any error messages are present, contact us with the code and we can advise how to proceed.
What do I do if I smell gas or there is a gas leak?
If you smell gas:
- Turn off the gas meter by turning the valve at right angles to the gas pipe.
- Open all windows and doors and keep them open until the leak is repaired.
- Don't smoke or use electrical switches, matches or naked flames.
- Call the National Grid Emergency Line 0800 111 999.
- Make sure someone's at home when the emergency engineer arrives.
- Call the Fire Service on 999 if fire breaks out.