I've not joined Glide so why are you billing me?
If you’ve just moved into your new home or are responsible for a property where the previous tenants used Glide, we’re still making sure your place has heat and power so you’re able to charge your phone, take a hot shower and chill/cook your food! We can't stop providing your energy unless you transfer to another provider- it's the law.
Your property will automatically be given a temporary Glide Lite account – simply sign up to Glide to convert your account and receive the full benefits such as split liability!
My landlord pays the bills so why are you contacting me?
This is probably because we had not been informed that your tenancy was bills inclusive. Please simply drop us an email confirming your landlord's contact details so we can get in touch with them directly (the same goes if you are being billed but your letting agent should be responsible) or send us a copy of your tenancy agreement to confirm you are not responsible.
Where did you get my personal details from?
Your landlord or letting agency are legally obliged to provide the bill payers’ details to the energy provider.
It is also possible that one of your housemates has registered an account with us and provided your personal details this way.
Please see our Privacy and cookies policy for more information on how we look after your data.
How long does it take to switch to a full package?
If you'd like to sign up with Glide, we will upgrade your temporary account to a fixed account. We can add your housemates to your account so you have split liability and you'll be able to add on extra services too (water, TV licence and broadband). This change can be instant, although please allow time for all housemates to sign-up and for broadband services to go live.