I've not joined Glide so why are you billing me?
If you’ve just moved into your new home or are responsible for a property where the previous tenants used Glide, we’re still making sure your place has heat and power so you’re able to charge your phone, take a hot shower and chill/cook your food! We can't stop providing your energy unless you transfer to another provider- it's the law.
Your property will automatically be given a temporary Glide Lite account – simply sign up to Glide to convert your account and receive the full benefits such as split liability!
Where did you get my personal details from?
Your landlord or letting agency are legally obliged to provide the bill payers’ details to the energy provider.
It is also possible that one of your housemates has registered an account with us and provided your personal details this way.
Please see our Privacy and cookies policy for more information on how we look after your data.
Why are prices increasing?
The energy market is currently going through a few changes — wholesale prices are continuing to increase and environmental policy costs that affects households on a default energy tariff. Because of this, we need to update our Glide Lite prices, in line with the government’s energy price cap.
Is the Energy Price Cap going to massively increase this winter?
There is no certainty whether it will massively increase this winter. The next review will be in Autumn and we’ll always communicate changes with our customers.
Please note that the Energy Price Cap is reviewed twice a year, it may be reviewed more frequently in the future as Ofgem have introduced for frequent price cap reviews to take place. The increase notification is effective from 01/04/2022 and will be reviewed in October 2022.
I’m struggling to afford my energy, what can I do?
If you are struggling to afford your energy, it’s really important you get in touch with us so that we can help. Our team are here to support all our customers and can discuss any concerns you may have when it comes to paying for your energy.
There are a number of options that could help you, including setting up a manageable monthly payment plan to help you stay on track. You can also contact the Citizens Advice Bureau for free, independent advice about debt. Go to citizensadvice.org.uk/energy or call Citizens Advice Bureau on 03454 04 05 06. Calls are charged at your normal rate.
How do I move to a fixed price tariff?
You can fix your prices at any time in just a few clicks. If you're on our Glide Lite tariff and haven’t been contacted already, lookout for an email including a detailed explanation of the price change. If you have any questions, we’re always on hand to help! Get in touch with us by calling 0333 240 9030.
My landlord pays the bills so why are you contacting me?
This is probably because we had not been informed that your tenancy was bills inclusive. Please simply drop us an email confirming your landlord's contact details so we can get in touch with them directly (the same goes if you are being billed but your letting agent should be responsible) or send us a copy of your tenancy agreement to confirm you are not responsible.
What has Glide done to protect the business and customers from price increases?
The change in global energy prices have continued to increase wholesale costs for both gas and electricity (which make up a big chunk of your energy bill).
We always do our best to absorb as much as possible, so that our customers experience less impact. If you wish to find out more, please feel free to get in touch with us.
How do I know if I am affected by this price increase?
You can check which tariff you are on by logging into your online account. We’ll also be sending emails and letters to every affected customer, explaining how the increase may affect your energy costs.
How long does it take to switch to a full package?
If you'd like to sign up with Glide, we will upgrade your temporary account to a fixed account. We can add your housemates to your account so you have split liability and you'll be able to add on extra services too (water, TV licence and broadband). This change can be instant, although please allow time for all housemates to sign-up and for broadband services to go live.
I want to take my business elsewhere; will you penalise me for leaving?
Not at all – you're on a Lite tariff, which doesn’t include exit fees. We understand that nobody wants to be paying more than they need to for their energy and setting our prices at a fair level is important to us. The change in wholesale prices affects all suppliers within the industry, not just ourselves.
Larger suppliers have already announced increased prices from October. As a result, we believe that it’s important to have all the correct and relevant information when looking at other suppliers. As the wholesale cost determines energy prices across the whole industry, we'd recommend comparing the unit rates and standing charges of any deals you may research, carefully.
Of course, if you still wish to switch away, we completely understand! Our team are here to support you through these changes and provide you with an awesome service!