Water

• What’s the difference between metered and fixed water?

  If you have a water meter in your property, your water bills will be based on actual consumption, similar to the way that energy is billed.

  If there is no meter in your property then you will not be billed based upon consumption but instead on a rateable value.

• How do you work out my water quote?

  Your water quote is based on an estimate based from the information you provide when you join Glide (for example the location and number of tenants in the home) and our information on homes similar to yours.

  We will only ever bill out what you would have paid if you had gone directly to the water and sewerage supplier plus a separate management fee as set out in our tariffs.

• Where is my water meter?

  If your property has a water meter the most common places it can be found are:

  Outside:

  • In the ground at the end of your path/drive/front garden
  • In a box on an outside wall

  Inside:

  • Under the sink
  • In a cupboard closest to the front door
  • In the basement or in the downstairs toilet 

  If you're still struggling to locate your water meter simply speak to your letting agent or landlord who will be able to point you in the right direction.

  You read the meter in the same way as you would read your gas or electricity meters. Feel free to email in a photo of your meter if you are struggling – we are always happy to help!

• I am receiving water bills but I pay my water through Glide, what should I do?

  Please check the date range on the bill and ensure it is within your tenancy date and within your contract start date of Glide. If it is before your glide contract start date please contact the water provider directly.

  If the bill is for a period where we are responsible, please add the photo of the bill to your portal and we will investigate for you. Sometimes the water companies don't update their systems quickly enough and continue to send bills to the property instead of to us. You pay us to manage it so let us take care of it!

• What do I do if I have a water leak?

  If you notice that you have a water leak, please call your landlord or letting agent immediately so that they can get the leak fixed straight away to avoid over-using!

  Once your landlord or agent has fixed the problem, please email us.

• Why don’t I have any hot water?

  If you have running water but no hot water, this is most likely to be down to a problem with your boiler.

  Please check that your boiler is switched on and working correctly. If you still need help, you need to speak to your landlord or letting agent as they are responsible for the maintenance of your boiler.