Payments

• How do I make a payment?

  The easiest way to pay is to register a credit or debit card on your online portal. Your new card will then be registered on your account and any future payments will be collected from this card until this card is removed or changed.

  If your card is lost/stolen or expires, you will need to register your new card with us to ensure your bill comes out accordingly.

• Can I make a one-off or additional payment?

  You can make additional payments via the 'My payments' section of your Glide account - simply fill in the box under "Pay now" with the additional amount you'd like to pay.

• Can someone else pay for me/how can I pay for someone else?

  If you wish to ask someone else to pay your Glide account or register them as your third party (or if you wish to pay for someone else or register as their third party), either ask them to call us directly on 0333 666 5555. We can then either take a one off payment or set up a continuous payment going forwards.

• If my housemate doesn't pay their fair share of the bills, what happens?

  If you pay us on time but any other tenant doesn't pay us, you won’t be responsible for their outstanding share of the bills. However when your account is closed, we may hold your deposit until your housemate has paid their share of their bills. We will never chase you to pay any other tenants' debt.

• Why have I received a late payment fee?

  Glide will send you your payment plan on 20th of each month (or the next working day). This is due on 1st of the following month. If you fail to make the payment, Glide will get in touch to discuss why your payment has failed. If we are not able to get in touch with you and you do not make your payment you will receive a late payment fee after 2 weeks.

• I'm having difficulties paying. What can I do?

  If you are struggling to make your Glide payments, if you're waiting for your student loan/to be paid from work, or if you're getting behind on your payments and you have a balance to pay off, please call our credit control team. We can discuss options such as putting the payment on hold or setting up a payment arrangement so you can pay the balance off in smaller, more manageable chunks.